CERTIFICATE IV FRONTLINE MANAGEMENT
BSB40807

Certificate IV Business Services (Frontline Management) will provide essential skills for supervision, leadership, team building, delegating and conflict resolution.

This course is especially designed for those who are moving into supervisory positions or for those who have developed existing supervisory skills on the job and would like formal recognition of these achievements.

What will you or your staff will achieve from this course?

• Management pathway
• Enhanced management skills
• Demonstrated performance improvement
• Nationally recognised qualification
• Direct returns for the organisation through Government Incentives (Contact your local Australian Apprenticeship Centre (AAC) by either phoning 13 38 73 or www.australiaapprenticeships.gov.au to find out more information)

Delivery options

• On-line E-Learning environment
• Classroom Delivery
• Correspondence
• Employment Based
• Course Duration
• 24months on Traineeship - Students may also be eligible for Recognition of Prior Learning (RPL) if you have existing qualifications or skills through previous work or study experience.

Units of Competency
To receive qualifications in Frontline Management, Students must successfully complete 10 units of competency. Topics include; project management; promoting team innovation and effectiveness; implementing customer service strategies and key operational plans; monitoring a safe workplace and developing team work priorities.

Telephone 1300 302 444